📧 Contact

We are here to help! Contact us with any question or suggestion.

Last updated: February 28, 2026

📧 General Contact

For any question, suggestion, or feedback about the app

cypter@icloud.com

Response time: 48-72 hours

🔒 Privacy

For requests related to your personal data and your GDPR rights

cypter@icloud.com

Response time: Up to 30 days

🐛 Technical Support

Found a bug? Help us improve the app!

cypter@icloud.com

Response time: 24-48h (critical issues)

💡 Suggestions

Have ideas to improve 5 Words?

cypter@icloud.com

We love hearing your feedback!

🤝 Business

For business inquiries and partnerships

cypter@icloud.com

Response time: 5-7 business days

🚨 Security

To report a security vulnerability responsibly

cypter@icloud.com

Response time: 48 hours

📋 Your Rights (GDPR)

  • Access your personal data
  • Correct inaccurate information
  • Delete your data (right to be forgotten)
  • Export your data in a structured format
  • Withdraw your consent at any time
  • Object to marketing processing

📄 Read our full Privacy Policy

📝 For Faster Support

When contacting technical support, please include:

  • Device type (iPhone, iPad)
  • iOS version
  • App version (in Settings)
  • Detailed description of the issue
  • Steps to reproduce the bug
  • Screenshots if relevant

🗣️ Multilingual Support

We provide support in the following languages:

  • 🇫🇷 French
  • 🇬🇧 English
  • 🇪🇸 Spanish (Coming soon)
  • 🇩🇪 German (Coming soon)

Feel free to contact us in your preferred language!

⏰ Support Hours

Email support: 24/7 (responses during business hours)

Business hours: Monday - Friday, 9:00 AM - 6:00 PM CET/CEST

💬 Community Guidelines

When you contact us, please be respectful and courteous. We are a small team working hard to help everyone. No spam, harassment, or abusive language will be tolerated.